Patient Information

At Boronia Mall Clinic, we endeavor to keep our waiting times to a minimum. Patients can assist their doctor by making an appointment long enough to meet all their requirements. If you have several items to discuss please make a longer appointment time.

To book an appointment please ring (03) 9762 8533 or call in and we will make every effort to get you an appointment.  If you require an appointment longer than 15 minutes please tell the receptionist.

Every effort will be made to accommodate your preferred time.

Emergencies will always be given priority at our service.

If there is any unforeseen delay, – or your GP has been called away our reception staff will attempt to contact you.

If you or a family member requires an interpreter service please let us know when you make the appointment so we can organise this for you.

Boronia Mall Clinic provides SMS reminders for our patients to alert them is they have missed an appointment. If you are unable to attend your appointment just contact reception and will arrange an alternative appointment for you.

Boronia Mall clinic doctors bulk bill valid Pension and Heathcare Card Holders. Patient with no Medicare charges our Standard fee is $65.

Click here to view our Consulting fee information.

If you need medical attention outside our practice operating hours please contact

“Doctor Doctor”    Phone: 13 26 60

If you require urgent medical attention (emergency), please call an ambulance on 000.

Home and Other Visits

There may be times when a doctor will need to visit you at home.  This may happen any time, in or out of hours.  Arrangements will be made between you and your doctor.

Our Health Professionals make visits to our local Aged Care Facilities – Sherbrooke, Coogee, Glengolan, Martin Luther and Clovelly Cottage.

Two hour parking is available in the Coles – K-Mart car park outside the Mall. There is also under cover and extended parking up behind Bakers Delight at the South End of the parking area.

If you wish to talk to your doctor, nurse of health worker, please do not hesitate to contact us between 9am and 5pm Monday to Fridays on (03) 9762 8533 . Patients are encouraged to make an appointment to speak with their doctor. However, for certain circumstances, patients may leave a phone message and where appropriate the doctor will return the call within 24 hours. Alternatively, a practice staff member will call to advise you of the doctor’s instructions to see you via appointment. Urgent calls will be put through to your doctor wherever possible.

It is important that you see your regular doctor for your scripts and referrals. However, subject to certain terms and conditions, you may be able to organise your script or referral over the phone. If the doctor does write a script for you without a consultation, there may be a charge of $5.00 and it may take up to 48 hrs before the script or referral is ready. Please be aware that referrals may be backdated, so please ensure that you see your doctor for your referral prior to seeing your specialist.

Our practice is committed to preventive and holistic health care and follows best practice guidelines. Boronia Mall Clinic works in cooperation with National and State based recall and reminder registers.  We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care.  If you do not want to be part of this reminder system please tell the receptionist or your doctor. 

Blood collection services are available 8.30 – 12.30 Monday to Friday. Patients do not need to make an appointment for this service as long as a valid pathology form is presented.

Patients need to book a follow up appointment to get their results. Doctors will not give out results over the phone except in cases where the results may be required by a specialist for an urgent nature.

If you have had a test done, please be sure to contact the clinic 3 to 5 working days following the test for the results or as advised by your doctor. 

It is our policy not to notify patients if an appointment with the doctor is not required following tests.

Your medical record is a confidential document. All staff at Boronia Mall Clinic respect the privacy and confidentiality of your health information.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We have a comprehensive policy on the management of Personal Health Information and a brochure

‘Privacy and Your Rights’.  Please click here to view the brochure. 

You have Privacy Rights – The Information Privacy Act is the law in Victoria that gives you rights and helps protect the privacy of your personal information. This includes the personal information of temporary Australian residents, including international students. The Information Privacy Act has rules about the way Victorian government organisations, including local councils, collect and handle your personal information.

The Health Records Act protects health information that is held by public and private health service providers in Victoria. This includes doctors, hospitals and pharmacists, as well as any other organisation that holds your health information, such as fitness centers and employers.

For more information contact the Office of the Health Services Commissioner:

Level 30
570 Bourke Street
Melbourne Victoria 3000

Telephone +61 3 8601 5200
Toll free 1800 136 066
Facsimile +61 3 8601 5219
TTY 1300 550 275

We welcome any feedback that will help us to improve our service.  We take your concerns, suggestions and complaints seriously.

Please speak to practice manager, staff, doctor or contact the Health Complaints Commissioner (HCC) on Ph: 1300 582 133.

If you or your family require an interpreter, ask one of the receptionists to organise this for you. Please let us know when you ring to make your appointment. Alternatively, you can contact the Translating and Interpreting Service on (13 14 50) directly.  If you are hearing impaired and require an AUSLAN interpreter, (1300 302 031) one of the receptionists can also organise for you. 

In emergency please call 000. Walk in patients are generally taken only for emergencies, and will be attended by first available doctor or the Nurse

Boronia Mall Clinic does not use emails for Patient communication.

Emails and Faxes are checked regularly throughout each working day but in the event or an emergency/urgency it is best to call the surgery on (03)9762 8533.